How are the sizing?
How do I best take care of my Balingsta apparel?
Where can I buy Balingsta?
I did not get an order confirmation?
Can I change my mind?
Can I cancel my order?
Is it safe to order from you?
It is very important that our customers feel safe ordering from us. For your safety, we don’t process any payment information, and only work with the leading payment providers PayPal, Klarna, Apple Pay, Google Pay, AMEX, Visa and Mastercard to handle all payments.
And how do I pay?
At the checkout you have different options depending on what country you are ordering from. Customers in Scandinavia, the UK and Germany have the possibility to pay through Klarna, where you can choose a range of different payment methods, for example invoice is one of them. All our customers have access to purchasing through Paypal, where you can either pay directly in your account or check out as a guest with your credit card details.
What is your delivery policy?
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price. For countries outside of the EU the orders are shipped with DDU (Delivery Duty Unpaid) meaning you may be liable to pay tax upon receiving your package.
When will I receive my Balingsta items?
If nothing unexpected happens, this is a estimation on the delivery time.
BALINGSTA custom Project:
10-14 business days
Sweden: 2-5 business days
Norway: 2-6 business days
UK: 3-6 business days
EU: 3-7 business days
US and Canada: 3-8 business days
Asia: 4-7 business days
How can I track my order?
Once your order ships from our warehouse, you will receive an email with tracking information to the chosen shipping company.
My order is lost, what do I do?
We aim for all packages to have a safe journey to you, but despite this packages can get lost on the way. If you suspect this has happened to you, please contact us at firstname.lastname@example.org and we will help you track the package and help you with a replacement order.
I received a defective item. What do I do?
We aim for a zero tolerance to faulty items being sent out. If this would ever happen, Please contact us directly at email@example.com and we will drop everything we’re doing to help you with reclamation or compensate you in the best possible way.
Where do I send my return?
If you wish to make a return, please contact us at firstname.lastname@example.org and we will provide you with all the details you need.
What is your return policy?
We have a return policy of 14 days after receiving the package. We offer free returns. Shipping costs related to the original order of the returned products will not be refunded. If a replacement product is to be sent out, We will cover the shipping cost for this product. After having received your return, you will be refunded as soon as possible.
When will I receive my refund?
We aim to refund you as soon as we receive your return, but the very latest within 30 days after having received the return.